FAQ
Common product and account questions.
6 articles
Creating a New Basefund AccountLearn how to create your free Basefund account. Request a consultation and get a personalized setup tailored to your organization's needs.
Basefund GlossaryComplete glossary of Basefund terms including transactions, closings, user roles, and permissions. Your reference guide to platform terminology.
First Time Logging-InStep-by-step guide to signing into your Basefund account for the first time. Quick and easy access to your platform.
How to Reset Your Password in BasefundForgot your Basefund password? Follow these simple steps to reset it via email and regain access to your account in minutes. Quick recovery guide.
How We Use Microdeposits for Bank VerificationLearn why Basefund uses wire transfer microdeposits to verify bank accounts. Secure, non-reversible verification that matches your actual transactions.
Insured TransactionsOptional transaction insurance through Lloyd's of London protects your Basefund payments. Learn about coverage, eligibility, and how to activate it.